Communicating in English: Speaking & Writing

I. Introduction

II. SOCIALISATION

II.1. Greetings and introductions

II.2. Welcoming visitors

II.3. Asking for and giving help

II.4. Making small talk

II.5. Answers for “thank you”

II.6. Inviting, responding and declining a request

III. REPORT WRITING

III.1. What is a report?

III.2. Characteristics of an effective report

III.3. Report structure

III.4 Procedure for report writing

IV. MEETINGS

IV.1. What makes a good meeting?

IV.2. The Chair’s role

IV.3. Chairing and leading discussion

IV.4. Stating and asking for an opinion

IV.5. Interrupting

IV.5.1. Handling interruptions

IV.6. Asking and giving clarifications

IV.7 Delaying the decision

IV.8 Ending the meeting

IV.9. Tips to remember

IV.10. Tips and tricks

IV.11. Creating meeting agenda

V MINUTES

V.1. What is the minutes?

V.2. Some pointers to help you writing the minutes

VI MEMOS

VII WRITING AND FILLING OUT QUESTS

VII.1. Request form

VII.2. Travel clearance

VIII LEAVES

VIII.1. Maternity leave

VIII.2. Annual leave

VIII.3. Paternity leave

VIII.4. Circumstances leaves

IX. SPEECH DELIVERY

IX.1. What is a speech?

IX.2. Speech structure

IX.3. Speech delivery tips

IX.4. Body language speaks for itself

X TELEPHONING

X.1. Preparing to make a telephone call

X.2. Introducing & receiving calls

X.3. Taking and leaving a message

X.4. Asking for and giving repetition

X.5. Appointments

X.6. Ending call

XI PRESENTATIONS

XI.1. Planning and getting started

XI.1.1. Presentation technique and preparation

XI.1.2. The audience

XI.1.3. Structure (1) The introduction

XI.2. Image, impact and making an impression

XI.2.1. Using visual aids: general principles

XI.2.2. Talking about the content of visual aids

XI.2.3. Describing Change

XI.3. The middle of the presentation

XI.3.1. Holding the audience’s attention

XI.3.2. Structure (2) The main body

XI.3.3. Listing information

XI.3.4. Linking ideas

XI.3.5. Sequencing

XI.4. The end is near… this is the end

XI.4.1. Structure (3) The end

XI.4.2. Summarizing and concluding

XI.4.3. Questions and discussion

XII NEGOTIATIONS

XII.1. Know what you want

XII.1.1. Types of negotiation

XII.1.2. Preparation for a negotiation

XII.1.3. Making an opening statement

XII.2. Getting what you can

XII.2.1. Bargaining and making concessions

XII.2.2. Accepting and confirming

XII.2.3. Summarizing and looking ahead

XII.3 Not getting what you don’t want

XII.3.1. Types of negotiator

XII.3.2. Dealing with conflict

XII.3.3. Rejecting

XII.3.4. Ending the negotiation

XIII INTERVIEWS

XIV LETTER WRITING

XV JOB APPLICATIONS & CV

XVI INVITATIONS, CARDS, APOLOGIES, ANNOUNCEMENTS, THANKS,

Resources:

- Communicating in Business

- New International Business English

- Upper Intermediate Business English

- Advanced Business English

- Microsoft Student with Encarta Premium 2009 DVD by Microsoft ® Encarta ®