Monday, January 18, 2010

IMPORTANT! READ THESE PAGES BEFORE YOU TAKE OFF.


Reservations (airline)

Do you have any flights to Sydney next Tuesday afternoon?

Reservations clerk:

—

North wind Airways, good morning. May I help you?

Mary Jones:

—

Yes, do you have any flights to Sydney next Tuesday afternoon?

Reservations clerk:

—

One moment, please... Yes. There’s a flight at 16:45 and one at 18:00.

Mary Jones:

—

That’s fine. Could you tell me how much a return flight costs? I’ll be staying three weeks.

Reservations clerk:

—

Economy, business class or first class ticket?

Mary Jones:

—

Economy, please.

Reservations clerk:

—

That would be €346.

Mary Jones:

—

OK. Could I make a reservation?

Reservations clerk:

—

Certainly. Which flight would you like?

Mary Jones:

—

The 16:45, please.

Reservations clerk:

—

Could I have your name, please?

Mary Jones:

—

My name is Mary Jones, that’s M-A-R-Y J-O-N-E-S.

Reservations clerk:

—

How would you like to pay, Ms. Jones?

Mary Jones:

—

Can I pay at the check-in desk when I pick up my ticket?

Reservations clerk:

—

Yes, but you will have to confirm this reservation at least two hours before departure time.

Mary Jones:

—

I see.

Reservations clerk:

—

Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.

Mary Jones:

—

Thank you.

Confirmation of flight reservation

I’d like to reconfirm my flight

Reservations clerk:

—

North wind Airlines. Can I help you?

Daniel Adams:

—

Hello. I’d like to reconfirm my flight, please.

Reservations clerk:

—

May I have your name and flight number, please?

Daniel Adams:

—

My name is Daniel Adams and my flight number is 374.

Reservations clerk:

—

When are you leaving?

Daniel Adams:

—

On May 11th.

Reservations clerk:

—

And your destination?

Daniel Adams:

—

Buenos Aires.

Reservations clerk:

—

Hold the line, please. (...) All right. Your seat is confirmed, Mr. Adams. You’ll be arriving in Buenos Aires at 4 o’clock p.m. local time.

Daniel Adams:

—

Thank you. Can I pick up my ticket when I check in?

Reservations clerk:

—

Yes, but please check in at least one hour before departure time.

- Canceling or changing your reservation (can I change my reservation, please?)

- At the check-in desk: may I see your ticket and passport, please?

- Inside the plane: can you help me find my seat, please? I think you’re sitting in my seat, orange juice will be fine, and will you make him stop that?

At passport control

Do you have a return ticket?

Immigration officer:

—

Good evening. Where have you come from?

Paul Ryefield:

—

Bucharest, Romania.

Immigration officer:

—

May I have your passport and form I-94, please?

Paul Ryefield:

—

Here you are.

Immigration officer:

—

What’s the nature of your visit? Business or pleasure?

Paul Ryefield:

—

Pleasure. I’m visiting my relatives.

Immigration officer:

—

How long are you going to stay in the United States?

Paul Ryefield:

—

Three weeks.

Immigration officer:

—

What is your occupation?

Paul Ryefield:

—

I work as an accountant for a Romanian telecommunications company.

Immigration officer:

—

Do you have a return ticket?

Paul Ryefield:

—

Yes, here it is.

Immigration officer:

—

That’s fine. Thanks. Enjoy your trip.

Paul Ryefield:

—

Thank you.

Railway travel

A ticket to London, please.

Paul Ryefield:

—

What time does the next train to London leave?

Railway Station Clerk:

—

At 16:35, from platform 8.

Paul Ryefield:

—

Is it a direct train to London?

Railway Station Clerk:

—

No, you have to change trains at Birmingham.

Paul Ryefield:

—

I see. One ticket to London, please.

Railway Station Clerk:

—

Single or return, sir?

Paul Ryefield:

—

Single, please.

Railway Station Clerk:

—

64 pounds, please.

Paul Ryefield:

—

Here you are.

Railway Station Clerk:

—

Here’s your ticket and change, sir.


I’d like to rent a car.

Rent-A-Car Clerk:

—

Good morning. May I help you?

Mary Jones:

—

I’d like to rent a car, please.

Rent-A-Car Clerk:

—

Okay. Full-size, mid-size or compact, madam?

Mary Jones:

—

Full-size, please. What’s the rate?

Rent-A-Car Clerk:

—

78 dollars a day with unlimited mileage.

Mary Jones:

—

And I’d like to have insurance just in case.

Rent-A-Car Clerk:

—

Is there an additional driver?

Mary Jones:

—

No.

Rent-A-Car Clerk:

—

If you want full coverage insurance, it will be 8 dollars per day. It includes collision damage waiver and personal accident insurance.

Mary Jones:

—

All right. I’ll take it.

Rent-A-Car Clerk:

—

Here is our brochure, madam. Err... full-size... OK. Please choose a model in this section.

Mary Jones:

—

How about this one?

Rent-A-Car Clerk:

—

All right. How many days would you like to use it?

Mary Jones:

—

Just one day.

Rent-A-Car Clerk:

—

May I see your driver’s license and credit card please?

Mary Jones:

—

Is the international driving license fine?

Rent-A-Car Clerk:

—

Yes, it is.
(...)
Thank you. Please fill in this form. Can you check this box, and put your initials here and again here.

Booking a hotel room

I’d like to book a room please.

Receptionist:

—

Good afternoon, San Felice Hotel. May I help you?

Mrs. Ryefield:

—

Yes. I’d like to book a room, please.

Receptionist:

—

Certainly. When for, madam?

Mrs. Ryefield:

—

March the 23rd.

Receptionist:

—

How long will you be staying?

Mrs. Ryefield:

—

Three nights.

Receptionist:

—

What kind of room would you like, madam?

Mrs. Ryefield:

—

Er... double with bath. I’d appreciate it if you could give me a room with a view over the lake.

Receptionist:

—

Certainly, madam. I’ll just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view.

Mrs. Ryefield:

—

Fine. How much is the charge per night?

Receptionist:

—

Would you like breakfast?

Mrs. Ryefield:

—

No, thanks.

Receptionist:

—

It’s eighty four euro per night excluding VAT.

Mrs. Ryefield:

—

That’s fine.

Receptionist:

—

Who’s the booking for, please, madam?

Mrs. Ryefield:

—

Mr. and Mrs. Ryefield, that’s R-Y-E-F-I-E-L-D.

Receptionist:

—

Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?

Mrs. Ryefield:

—

Yes it is. Thank you.

Receptionist:

—

Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.

Mrs. Ryefield:

—

Goodbye.

Booking a hotel room

I’d like to book a room please.

Receptionist:

—

Good afternoon, San Felice Hotel. May I help you?

You:

—

...

Receptionist:

—

Certainly. When for, madam?

You:

—

...

Receptionist:

—

How long will you be staying?

You:

—

...

Receptionist:

—

What kind of room would you like, madam?

You:

—

...

Receptionist:

—

Certainly, madam. I’ll just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view.

You:

—

...

Receptionist:

—

Would you like breakfast?

You:

—

...

Receptionist:

—

It’s eighty four euro per night excluding VAT.

You:

—

...

Receptionist:

—

Who’s the booking for, please, madam?

You:

—

...

Receptionist:

—

Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?

You:

—

...

Receptionist:

—

Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.

You:

—

...

Telephone facilities

How do I get an outside line?


Operator:

—

Operator. May I help you?

Paul Ryefield:

—

Yes. How do I get an outside line, please?

Operator:

—

Just dial 0, wait for the dial tone, and then dial the phone number you want to call. Or we can place a call for you, if you want.

Paul Ryefield:

—

No, thanks a lot. I’ll try it myself.

Telephone facilities

How do I get an outside line?

Operator:

—

Operator. May I help you?

You:

—

...

Operator:

—

Just dial 0, wait for the dial tone, and then dial the phone number you want to call. Or we can place a call for you, if you want.

You:

—

..

Room service

I’d like some breakfast, please.

Room service:

—

Room service.

Mary Jones:

—

Good morning. This is room 113. I’d like some breakfast, please.

Room service:

—

Right. Excuse me. Mrs. Jones?

Mary Jones:

—

That’s right.

Room service:

—

What can I do for you?

Mary Jones:

—

I’d like some grapefruit juice, marmalade, two scrambled eggs with two sausages, toast, and a pot of black coffee, please. How long will it take?

Room service:

—

Just a few minutes, madam.

Mary Jones:

—

Great. Thank you.

Room service

I’d like some breakfast, please


Room service:

—

Room service.

You:

—

...

Room service:

—

Right. Excuse me. Mrs. Jones?

You:

—

...

Room service:

—

What can I do for you?

You:

—

...

Room service:

—

Just a few minutes, madam.

You:

—

...

Checking out of the hotel

I’d like to check out now.

Receptionist:

—

Good morning. May I help you?

Daniel Adams:

—

Yes, I’d like to check out now. My name’s Adams, room 312. Here’s the key.

Receptionist:

—

One moment, please, sir. ... Here’s your bill. Would you like to check and see if the amount is correct?

Daniel Adams:

—

What’s the 14 pounds for?

Receptionist:

—

That’s for the phone calls you made from your room.

Daniel Adams:

—

Can I pay with traveler’s cheque?

Receptionist:

—

Certainly. May I have your passport, please?

Daniel Adams:

—

Here you are.

Receptionist:

—

Could you sign each cheque here for me?

Daniel Adams:

—

Sure.

Receptionist:

—

Here are your receipt and your change, sir. Thank you.

Daniel Adams:

—

Thank you. Goodbye.

Checking out of the hotel

I’d like to check out now.

Receptionist:

—

Good morning. May I help you?

You:

—

...

Receptionist:

—

One moment, please, sir. ... Here’s your bill. Would you like to check and see if the amount is correct?

You:

—

...

Receptionist:

—

That’s for the phone calls you made from your room.

You:

—

...

Receptionist:

—

Certainly. May I have your passport, please?

You:

—

...

Receptionist:

—

Could you sign each cheque here for me?

You:

—

...

Receptionist:

—

Here are your receipt and your change, sir. Thank you.

You:

—

...

Ordering breakfast

I’ll have three scrambled eggs with country ham.

Waitress:

—

Good morning. Are you ready to order?

Bill Nichols:

—

Yes, I am thank you. I’ll have three scrambled eggs with country ham, toast and jam, please.

Waitress:

—

Would you like anything to drink?

Bill Nichols:

—

I’ll have a tomato juice and some iced tea.

Waitress:

—

Anything else?

Bill Nichols:

—

Could I have a slice of pumpkin pie?

Waitress:

—

Sure. Coming right up

Ordering breakfast

I’ll have three scrambled eggs with country ham.

Waitress:

—

Good morning. Are you ready to order?

You:

—

...

Waitress:

—

Would you like anything to drink?

You:

—

...

Waitress:

—

Anything else?

You:

—

...

Waitress:

—

Sure. Coming right up.

Ordering lunch and dinner

What else do you recommend?

Waiter:

—

Are you ready to order, sir?

Mr. Ryefield:

—

Yes. I’ll have the beef stew for starters and my wife would like tomato soup.

Waiter:

—

One beef stew and one tomato soup. What would you like for the main course?

Mr. Ryefield:

—

I’ll have the Cayenne Pepper Steak and my wife would like the Fried Trout with mashed potatoes.

Waiter:

—

I’m afraid the trout is off.

Mrs. Ryefield:

—

Oh dear. Err... What else do you recommend?

Waiter:

—

The sole is very good.

Mrs. Ryefield:

—

OK. I’ll have that. Do you have any coleslaw?

Waiter:

—

No, I’m sorry, we don’t.

Mrs. Ryefield:

—

Just give me a small mixed salad then.

Mr. Ryefield:

—

Same for me.

Waiter:

—

Certainly. (...) Would you like something to drink?

Mr. Ryefield:

—

Yes, please. May I see the wine list?

Waiter:

—

Certainly. Here you are.
(...)

Mr. Ryefield:

—

A bottle of Chablis ‘99, please.

Waiter:

—

Excellent choice!

Ordering lunch and dinner

What else do you recommend?

Waiter:

—

Are you ready to order, sir?

You:

—

...

Waiter:

—

One beef stew and one tomato soup. What would you like for the main course?

You:

—

...

Waiter:

—

I’m afraid the trout is off.

Mrs. Ryefield:

—

Oh dear. Err... What else do you recommend?

Waiter:

—

The sole is very good.

Mrs. Ryefield:

—

OK. I’ll have that. Do you have any coleslaw?

Waiter:

—

No, I’m sorry, we don’t.

Mrs. Ryefield:

—

Just give me a small mixed salad then.

You:

—

...

Waiter:

—

Certainly. (...) Would you like something to drink?

You:

—

...

Waiter:

—

Certainly. Here you are.
(...)

You:

—

...

Waiter:

—

Excellent choice!

At a doctor

I have a terrible stomachache.

Doctor:

—

Good morning. Please have a seat here. What’s the problem?

Paul Ryefield:

—

I have a terrible stomachache.

Doctor:

—

Do you have diarrhea?

Paul Ryefield:

—

Yes, I do.

Doctor:

—

Do you have any other symptoms?

Paul Ryefield:

—

Yes, I feel sick.

Doctor:

—

You mean you feel nauseous?

Paul Ryefield:

—

That’s right. I feel like vomiting. And right now I feel dizzy, too.

Doctor:

—

When did the symptoms start?

Paul Ryefield:

—

This morning. Yesterday evening I ate something raw.

Doctor:

—

All right. Please take off your clothes to the waist and lie down there. ... Just tell me if it hurts when I do this.

Paul Ryefield:

—

It doesn’t hurt. ... Ouch. It hurts there.

Doctor:

—

Okay. Let’s hope it’s just indigestion, but we’ll need to run some diagnostic tests to be sure. We’ll run a blood test and we’ll also need a urine sample.

Paul Ryefield:

—

Can you give me something for the time being?

Doctor:

—

Yes, I’ll give you a prescription for indigestion tablets.

At a doctor

I have a terrible stomachache.

Doctor:

—

Good morning. Please have a seat here. What’s the problem?

You:

—

...

Doctor:

—

Do you have diarrhea?

You:

—

...

Doctor:

—

Do you have any other symptoms?

You:

—

...

Doctor:

—

You mean you feel nauseous?

You:

—

...

Doctor:

—

When did the symptoms start?

You:

—

...

Doctor:

—

All right. Please take off your clothes to the waist and lie down there. ... Just tell me if it hurts when I do this.

You:

—

...

Doctor:

—

Okay. Let’s hope it’s just indigestion, but we’ll need to run some diagnostic tests to be sure. We’ll run a blood test and we’ll also need a urine sample.

You:

—

...

Doctor:

—

Yes, I’ll give you a prescription for indigestion tablets.

Asking to see a product

May I see that laptop for a moment?

Bill Nichols:

—

Excuse me. May I see that laptop for a moment?

Sales clerk:

—

Sure. You mean this one?

Bill Nichols:

—

No, the one on the left. Yes, that’s the one. ... Thank you.

Sales clerk:

—

It’s a state-of-the-art piece of equipment, sir. With a gigantic 16.1" UXGA TFT screen, 2.8 GHz mobile processor, generous 512 MB RAM, removable 80 GB hard drive, convenient CD-RW/DVD combo drive, stunning fast graphics board with 64 MB DDR SDRAM, dual battery capability, integrated Fast Ethernet card, IEEE 1394 digital interface and eight USB ports, it has all the power of a desktop computer packed into an ultra-slim notebook!

Bill Nichols:

—

That’s impressive! What’s the sale price?

Sales clerk:

—

The regular price is $2980.00, but until December the 31st it’s on sale for just $2,699.00.

Asking to see a product

May I see that laptop for a moment?

You:

—

...

Sales clerk:

—

Sure. You mean this one?

You:

—

...

Sales clerk:

—

It’s a state-of-the-art piece of equipment, sir. With a gigantic 16.1" UXGA TFT screen, 2.8 GHz mobile processor, generous 512 MB RAM, removable 80 GB hard drive, convenient CD-RW/DVD combo drive, stunning fast graphics board with 64 MB DDR SDRAM, dual battery capability, integrated Fast Ethernet card, IEEE 1394 digital interface and eight USB ports, it has all the power of a desktop computer packed into an ultra-slim notebook!

You:

—

...

Sales clerk:

—

The regular price is $2980.00, but until December the 31st it’s on sale for just $2,699.00.

Buying food

How much is that?

Mrs. Ryefield:

—

I’ll have a whole-wheat loaf, three white loaves, a baguette and ten rolls, please. How much is that?

Baker:

—

The whole-wheat loaf is 45 cents, the white loaves are 35 cents each, the baguette is 27 cents and the rolls are eight cents each. That makes two dollars fifty-seven cents.

Mrs. Ryefield:

—

There you go.

Baker:

—

Thank you, madam. Forty-three cents change. Have a nice day.

Buying food

How much is that?

You:

—

...

Baker:

—

The whole-wheat loaf is 45 cents, the white loaves are 35 cents each, the baguette is 27 cents and the rolls are eight cents each. That makes two dollars fifty-seven cents.

You:

—

...

Baker:

—

Thank you, madam. Forty-three cents change. Have a nice day.

Menswear and ladies wear (color, design and material)

Do you have that in other colors?

Sales clerk:

—

May I help you, sir?

Paul Ryefield:

—

Yes, please. I’m looking for a cotton polo shirt.

Sales clerk:

—

Any particular color?

Paul Ryefield:

—

Not really.

Sales clerk:

—

How about this one?

Paul Ryefield:

—

I like the design, but don’t particularly care for the color. Do you have that in other colors, too?

Sales clerk:

—

Well, they come in white, pale yellow, aqua, red and green. Will a white one do?

Paul Ryefield:

—

Yes. I prefer white - and may I see a pale yellow one, too?

Sales clerk:

—

Why, of course. Let’s see... White... Pale yellow. Here you are, sir.

Menswear and ladies wear (color, design and material)

Do you have that in other colors?

Sales clerk:

—

May I help you, sir?

You:

—

...

Sales clerk:

—

Any particular color?

You:

—

...

Sales clerk:

—

How about this one?

You:

—

...

Sales clerk:

—

Well, they come in white, pale yellow, aqua, red and green. Will a white one do?

You:

—

...

Sales clerk:

—

Why, of course. Let’s see... White... Pale yellow. Here you are, sir.

Foreign exchange

I’d like to change some euro into US dollars.

Cashier:

—

Hi. May I help you?

Paul Ryefield:

—

Yes. What’s the buying rate for euro?

Cashier:

—

1.15 U.S. dollars to the euro.

Paul Ryefield:

—

Okay. I’d like to change some euro into US dollars, please.

Cashier:

—

Sure. How much would you like to change?

Paul Ryefield:

—

Six hundred euro.

Cashier:

—

Very good. May I see your passport?

Paul Ryefield:

—

Here you are.

Cashier:

—

How would you like your bills?

Paul Ryefield:

—

In fifties please.

Foreign exchange

I’d like to change some euro into US dollars.

Cashier:

—

Hi. May I help you?

You:

—

...

Cashier:

—

1.15 U.S. dollars to the euro.

You:

—

...

Cashier:

—

Sure. How much would you like to change?

You:

—

...

Cashier:

—

Very good. May I see your passport?

You:

—

...

Cashier:

—

How would you like your bills?

You:

—

...

Bank drafts

I want to make a remittance to New Delhi.

Bank Clerk:

—

Good morning. May I help you, sir?

Bill Nichols:

—

Yes. I want to make a remittance to New Delhi.

Bank Clerk:

—

Do you want an international money order or a banker’s draft?

Bill Nichols:

—

I’d like a banker’s draft please. It’s not really urgent.

International transfers

How long does it take?

Bank clerk:

—

Hello. Can I help you, madam?

Mary Jones:

—

Yes. Could you tell me how to send some money to someone with an account with a bank inGermany?

Bank clerk:

—

Well, you can pay by mail, telegraphic or SWIFT transfer. Or you can have a banker’s draft and mail it yourself to the beneficiary.

Mary Jones:

—

Which is the best way?

Bank clerk:

—

It depends on the amount and how fast you want that person to receive the money. A SWIFT transfer is the fastest method but a banker’s draft is usually the cheapest. How much do you want to send?

Mary Jones:

—

$800.

Bank clerk:

—

Why don’t you send it by mail payment order?

Mary Jones:

—

How long does it take?

Bank clerk:

—

About a week.

Mary Jones:

—

I don’t know. Can I send it more quickly?

Bank clerk:

—

Sure. You can have a Telegraphic or a SWIFT transfer.

Mary Jones:

—

And how long do those take?

Bank clerk:

—

Both a Telegraphic Transfer and a SWIFT transfer will normally be credited to the payee’s account within three or four working days, depending on whether the beneficiary’s bank is among our correspondent banks or we have to route the transfer through a third bank.

Mary Jones:

—

I see. How can I pay by Telegraphic Transfer?

Bank clerk:

—

You have to fill out this form, madam.

International transfers

How long does it take?

Bank clerk:

—

Hello. Can I help you, madam?

You:

—

...

Bank clerk:

—

Well, you can pay by mail, telegraphic or SWIFT transfer. Or you can have a banker’s draft and mail it yourself to the beneficiary.

You:

—

...

Bank clerk:

—

It depends on the amount and how fast you want that person to receive the money. A SWIFT transfer is the fastest method but a banker’s draft is usually the cheapest. How much do you want to send?

You:

—

...

Bank clerk:

—

Why don’t you send it by mail payment order?

You:

—

...

Bank clerk:

—

About a week.

You:

—

...

Bank clerk:

—

Sure. You can have a Telegraphic or a SWIFT transfer.

You:

—

...

Bank clerk:

—

Both a Telegraphic Transfer and a SWIFT transfer will normally be credited to the payee’s account within three or four working days, depending on whether the beneficiary’s bank is among our correspondent banks or we have to route the transfer through a third bank.

You:

—

...

Bank clerk:

—

You have to fill out this form, madam.

At the post office

Air mail, please.


Postal clerk:

—

Yes, madam?

Mrs. Ryefield:

—

How much is a stamp to send a letter to France, please?

Postal clerk:

—

Air mail or surface mail?

Mrs. Ryefield:

—

Air mail, please.

Postal clerk:

—

That’ll be eighty-five cents.

Mrs. Ryefield:

—

Four stamps, please. How much is that?

Postal clerk:

—

Three dollars and forty cents.

Mrs. Ryefield:

—

There you go.

At the post office

Air mail, please.

Postal clerk:

—

Yes, madam?

You:

—

...

Postal clerk:

—

Air mail or surface mail?

You:

—

...

Postal clerk:

—

That’ll be eighty-five cents.

You:

—

...

Postal clerk:

—

Three dollars and forty cents.

You:

—

...

Taking a picture

Could you please take a picture of us with this camera?


Paul Ryefield:

—

Excuse me. Could you please take a picture of us with this camera?

Man:

—

Sure. Which button do I press to shoot?

Paul Ryefield:

—

This one.

Man:

—

Do I have to focus it?

Paul Ryefield:

—

No, this is a focus-free camera. All you have to do is point and press the button.

Man:

—

All right. Say "cheese".

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